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  • Not so friendly skies: The fall of in-flight courtesy

    It has always been my understanding that competition forces companies to try harder, offer better services and be more creative. In many cases, competition brings prices down. However, in the case of air travel, it seems quite the opposite. The more I travel, the less I seem to be offered on board. So we gave up food, checking bags, free booze on international flights, but have we also given up common courtesy? Last week, I returned to Israel on a United Airlines flight from Newark. The plane was almost entirely full, with passengers clambering to find spots for their precious…

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